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Return Policy

We think you should always enjoy anything you purchase and if you are not 100% satisfied with shoes purchased from us, we will be glad to exchange or refund your purchase as long as it is within these guidelines:

  • Shoes must be unworn, in new condition and in the original packaging and box for any exchanges or refunds
  • We accept Return/Exchange requests within 30 days of purchase
  • If there is a manufacturer’s defect, please send the shoes back to receive a full refund, however, if the shoes are purchased for more than 90 days, we cannot accept any returns
  • Sales are final on closeout specials

How To Return/Exchange

If You Checked Out With Your AlegriaShoes.com Account...

You can initiate a return/exchange and track the status of your Return Request if you have an AlegriaShoes.com Account at the time when you placed the order. If you don't have an account or you checked out as a guest, click here to jump to the insturctions to show you how to return/exchange without an AlegriaShoes.com Account.

  1. If you have an AlegriaShoes.com Account, log in and click on "Completed Orders" in the left navigation. (Arrow 1)
  2. Locate the order which contains the item you would like to return/exchange, click the "Return Item(s)" button. (Arrow 2)
  3. Update the Qty of the item(s) you wish to return using the dropdown menu. (Arrow 3)
  4. Select the reason why you would like to return/exchange the item(s). (Arrow 4)

    Select the Return Action. If you wish to exchange, select "Exchange"; If you wish to refund, select "Refund", etc.
  5. Click the "Submit Return Request" Button to complete your Return Request. (Arrow 5)
  6. Our Customer Representative will contact you with an RMA number. Then you follow the instruction below to prepare the package.
 Alegria Shoes Online Return 1
Alegria Shoes Online Return 2

If You Checked Out As A Guest...

  1. Go to Return Request Form page.
  2. Fill out all your name, email address, order ID, choose if you want to return or exchange, items to be returend/exchanged, and select the reason for return/exchange.
  3. Our Customer Representative will reply you with a RMA#. Then you can follow the instruction below to prepare the package.

How To Prepare The Package For Return/Exchange

Aftering acquiring a 3 Digits RMA number from AlegriaShoes.com Customer Service (it should be emailed to your email account.)

Put the RMA number along with the Shipping address on the return item(s) package in the following format, where XXX is your unique RMA number issued by our customer representative.

Alegria Shoes
Attn: Return & Exchange Dept. RMA#XXX
688 New York Dr.
Pomona, CA 91768

Please note, RMA Number needs to be clearly printed on the shipping label. We may decline delivery of packages with missing or illegible RMA Number, and it may delay the refund process.

Please allow 2 to 4 weeks to process after we receive the return item(s). Once processed, a credit is issued to the credit card or PayPal account used for the original purchase.

You will be credited for the cost of the item(s) and applicable taxes if applied.

Shipping & Handling charges are NOT refundable. 

Cost of shipping to return the shoes is your responsibility but we will provide free shipping for shoes going back to you. Please choose a method of shipping that provides tracking information for your records.

It usually takes 1 to 2 billing cycles for the credit to appear on your credit card statement. For more details, please check with your bank or credit card company.