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We think you should always enjoy anything you purchase and if you are not 100% satisfied with shoes purchased from us, we will be glad to exchange or refund your purchase as long as it is within these guidelines:
If You Checked Out With Your AlegriaShoes.com Account...
You can initiate a return/exchange and track the status of your Return Request if you have an AlegriaShoes.com Account at the time when you placed the order. If you don't have an account or you checked out as a guest, click here to jump to the insturctions to show you how to return/exchange without an AlegriaShoes.com Account.
If You Checked Out As A Guest...
Aftering acquiring a 4 Digit RMA number from AlegriaShoes.com Customer Service (it should be emailed to your email account.) put the RMA number along with the Shipping address on the return item(s) package in the following format, where XXXX is your unique RMA number issued by our customer representative.
Attn: Return & Exchange Dept. RMA#XXXX
910 S. Wanamaker Ave.
Ontario, CA 91761
Please note, the RMA Number needs to be clearly printed on the shipping label. We may decline delivery of packages with missing or illegible RMA Number, and it may delay the refund process.
Please allow 2 to 4 weeks to process after we receive the return item(s). Once processed, a credit is issued to the credit card or PayPal account used for the original purchase.
You will be credited for the cost of the item(s) and applicable taxes if applied.
Shipping & Handling charges are NOT refundable.
Cost of shipping to return the shoes is your responsibility but we will provide free shipping for shoes going back to you. Please choose a method of shipping that provides tracking information for your records.
It usually takes 1 to 2 billing cycles for the credit to appear on your credit card statement. For more details, please check with your bank or credit card company.